Privacy Policy Meta APP "Messages"

Last updated: 2025-01-01

Owner: Astrea Longevity

Contact: hello@astrea-longevity.com

1. Introduction

Astrea (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when users interact with us through:

• Our website

• Our Instagram account

• Direct Messages (DM) on Instagram

• Email communication

• Our digital tools, applications and dashboards

• Any other services provided by Astrea

By interacting with our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide directly

• Messages you send to us via Instagram DM

• Name and username displayed on your Instagram profile

• Email, phone number or other contact information you choose to share

• Information relating to customer service, orders or bookings

• Information submitted through forms or website contact pages

2.2 Automatically collected information

• Technical data such as browser type, device, operating system

• IP address and approximate location

• Usage data from our website or digital services

2.3 Information collected through Instagram Messaging API

When you contact us via Instagram DM, Meta’s Instagram API allows us to:

• Receive your message inside our internal dashboard

• See your username and profile ID

• Respond to your message

• Mark messages as handled or unhandled

We do NOT access or collect any data outside of the messages you voluntarily send.

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your messages and provide customer support

• To manage orders, questions, bookings or product information

• To improve our services and communication

• To maintain a safe and professional customer relationship

• To analyze message volume and response times

• To ensure smooth functionality of our AI-based support tools

We do not use your personal messages for advertising, profiling or resale.

4. Sharing of Information

We do not sell or rent your information to third parties.

We may share information with:

4.1 Service Providers

Trusted partners who help us operate our business, such as:

• Hosting providers

• Email providers

• CRM or customer-service tools

• Instagram Messaging API / Meta Platforms

These partners only receive the information necessary to perform their tasks and are bound by confidentiality.

4.2 Legal Compliance

We may disclose information if required by law, or to protect our rights, customers or business.

5. Data Storage and Security

We take security seriously and use:

• Encrypted data storage

• Secure servers

• Limited staff access

• Strong authentication

• Regular audits

Messages received via Instagram may be stored securely in our internal dashboard as part of customer service history.

We do not store sensitive personal data such as health data without explicit consent.

6. Data Retention

We retain messages and customer information only as long as necessary for:

• Customer support

• Legal obligations

• Improving our services

Users can request deletion at any time.

7. Your Rights

You may request:

• Access to the information we hold about you

• Correction of inaccurate data

• Deletion of your data (“Right to be forgotten”)

• Restriction of processing

• Information on how your data is used

To exercise your rights, contact:

support@astrae.com

8. Children’s Privacy

Our services are not intended for individuals under 13 years old.

We do not knowingly collect personal data from children.

9. Cookies & Tracking

Our website may use cookies or analytics tools to improve user experience.

You can manage cookies through your browser settings.

10. Changes to This Policy

We may update this policy from time to time.

The latest version is always available on our website.

11. Contact

If you have questions or want your data removed, contact us:

Astrea Longevity

hello@astrea-longevity.com